Big O Tires

Was desperate for tires because Colorado springs and it's roads are pure trash, looked over the paperwork at about 1k, weeks later getting my finances in order discovered its actually 2k. Like WTH!!! if id known that I would have went else where. I guess I missed the fine print. I hope your facility burns to the ground with your crew and management trapped inside. I hate you and everyone in this stupid mountain village. Y'all are the worst ppl I've ever had the actual displeasure of living around.

Bait and switch crew. Called and had detailed conversation with manager about the tires I needed to verify price and availability. They "confirmed". When I arrived for my appointment, they showed me a completely inadequate tire. When I voiced my concern, they said it would be fine. Pretty sure a passenger car tire isn't gonna work on a trailer that sees 15000! I would walk before I took my vehicle to them. BTW I had this experience before they closed this location. Good Riddance !

Big tire on Nevada in Colorado Springs are heroes. I had a flat tire on the way to an interview, They fixed it within 10 minutes and off to the job interview I went!! These guys were busy and they stopped what they were doing to assisted me. Thank you for your excellent service.!

I have used Nate and his crew for several years and every time I pass them on Nevada, I say, I really must write a review. My commercial vehicle has over 300,000 miles because these guys really take care to make sure it is the best of shape. My safety matters too and I have never had a problem with defective anything they have done. Everyone there is SO friendly and kind, I feel like family. Thanks for looking after me and my cars my Big O family!

I’ve been a customer of Big O for over 6 years now. Been to several locations in Colorado Springs. This was the first time I’ve shopped at the one on S Nevada. I’ll be honest, I was reluctant because by the looks, it’s not a good area (particularly for a petite woman to be alone.) I called the store on a Monday. I only needed one front tire, but decided it would be best to replace both since it’s FWD. The manager sounded cheerful and quoted an out-the-door price without me asking. He ordered my tires and called the next morning to let me know they had arrived. I got to the shop about an hour prior to close and there were a few other customers in the lobby. A tech got straight to work on my van. I asked him to do me a huge favor and check the torque on all of the bolts, including the rear, because whoever tightened them before did it WAY too tight and didn’t grease them either. He maintained a positive and helpful attitude about the whole thing. I requested to keep the old tire that was still good and was happily surprised to see that he wrapped it in a plastic bag before setting it on my folded down back seats. That may just be the normal process, but the location on Austin Bluffs & Academy sure didn’t give me the same courtesy. Boy am I glad I went through with the sale! In a time when the bar for customer service has been set so low, these guys continue to shine! What I mean is, anyone can fulfill job duties, but these guys create the sense that they are happy to do it, including going the extra mile—even if it is closing time.